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Official Gazette

Sunday, October 21, 2018

Draft circular aims to strictly control telecom service charges

Updated: 17:19’ - 05/12/2014

Telecom service providers may neither abuse their market positions nor join hands with others to fix service charges, causing damage to lawful interests of service users and other businesses or state interests.

This is provided in a draft circular on management of telecommunications services charges recently unveiled by the Vietnam Telecommunications Authority under the Ministry of Information and Communications.


Vinaphone - a state-owned telecom service provider under the Vietnam Posts and Telecommunications Group (VNPT) introduces new services to customers__Photo: Minh Tu/VNA


Additionally, telecom service providers may not take advantage of extraordinary events such as festivities, public holidays, natural disasters or epidemics to increase service charges. They would be also banned from running dishonest or unfair advertising or sales promotion campaigns.

The draft paper affirms that the State respects telecom businesses’ right to set prices for their services as well as to follow competition-based pricing strategies. However, telecoms service charges must be managed so as to guarantee the harmony of interests among users,  telecoms businesses and the State. The State would create conditions for businesses to enjoy autonomy, while adopting policies to promote fair competition and investment in the telecoms market.

Enterprises may set the specific charge rates of applicable to users, which, however, must range within the charge brackets prescribed by the State. Before imposing a new charge rate on a specific service, an enterprise would be required to notify in writing the Vietnam Telecommunications Authority of the to-be-applied charge rate, service cost and expected profit. If considering that the enterprise’s charge plan does not conform with law, the Vietnam Telecommunications Authority may request the enterprise to suspend the new charge rate for adjustment as appropriate.-


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