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Official Gazette

Thursday, October 19, 2017

Provincial Associations for Protection of Consumer Rights to be formed nationwide

Updated: 08:13’ - 26/10/2016
By 2020, at least 60 centrally run cities and provinces nationwide will establish their Associations for Protection of Consumer Rights, and 40 cities and provinces will develop the network of social organizations for protection of consumer rights in their districts.
By 2020, 60 centrally run cities and provinces nationwide will establish their Associations for Protection of Consumer Rights_-Photo: Internet

This is provided in Prime Minister Decision No. 1997/QD-TTg of October 18, approving the program on development of activities to protect consumer rights during 2016-20.

In addition, the system of organizations for conducting conciliation for protection of consumer rights will be established at the central and grassroots levels with at least 40 provincial conciliation organizations established under state agencies or provincial social organizations in charge of protection of consumer rights.

The program is expected to intensify the inspection and assessment of consumer goods and service quality.

It will step up the formulation of a mechanism for cooperation and assistance between management state agencies and social organizations involved in the protection of consumer rights and agencies and organizations with the functions, tasks and powers of inspection and assessment of consumer goods and service quality, especially in the field of food safety, healthcare, measurement and quality.

Besides, a program on enterprises acting for consumers will be implemented, focusing on guiding, and creating conditions for, enterprises to raise their sense of responsibility towards Vietnamese consumers through incorporating policies and regulations on consumer protection in their business policies and strategies, and forming consumer service sections and systems to provide consultancy and assistance to consumers and settle their complaints.

As assigned by the Decision, the Ministry of Industry and Trade will set out standards on settlement of consumer complaints and carry out activities to reduce  consumer complaints; promulgate criteria for evaluation and certification of, and grant of certificates to, enterprises satisfying the conditions and criteria of the program; supervise the program implementation by these enterprises; and develop an information system for consumers to search and verify information of enterprises granted with certificates.- (VLLF)
 

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