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Official Gazette

Monday, September 26, 2022

New agenda set for administrative reforms

Updated: 08:35’ - 27/04/2011

Although administrative reforms have recorded positive results, contributing significantly to the country’s socio-economic development over the last decade, the process has not yet met its set goals, Prime Minister Nguyen Tan Dung said.

He made the statement at an online conference with 63 cities and provinces on April 5.

The conference was to review the progress made in the reform process during 2001-10 and discuss a new reform program for the next 10 years.

“Through the reform of institutions and administrative apparatus, the reform process has step by step created favorable conditions for mobilizing different resources for national socio-economic development,” the Government leader said.

However, Dung said the program had not met its goal of building a democratic, clean, strong, professional, modern and effective administrative system.

He emphasized the need to establish a fair, transparent and favorable business environment, when implementing administrative reforms, including the completion of institutions and the reform of administrative procedures during the next decade.

He said administrative reforms must be able to build a thorough state administrative system from central to grassroots levels, with a view to satisfying the country’s development requirements in the new period.

The process aimed to complete the socialist-oriented market economy, said Dung.

The reform process would also have to increasingly ensure democracy and the rights of people as the master, with the administration catering to their demands, Dung said.

He asked concerned offices to concentrate on revising regulations and laws on land use management, and said it was necessary to strengthen the participation of individuals and organizations from every walk of life in providing public services and social welfare.

Regarding the reform of administrative procedures, Dung requested ministries, ministerial-level agencies, cities and provinces to check administrative procedures, and revise legal documents with due attention given to pressing issues such as property, tax and customs.

He said a close check on the functions and duties of administrative agencies from the central to grassroots levels was essential, along with the growth of an effective coordination mechanism.

The Prime Minister said the development of competent human resources must be realized in parallel with the reforms.

He said state administrative agencies should consider administrative reforms as a key task and a breakthrough in accordance with the spirit set out in the resolution of the XIth National Party Congress.

Home Affairs Minister Tran Van Tuan told the conference that a national database of over 5,700 procedures, 9,000 documents and 100,000 forms had been applied in 24 ministries and 63 localities in Vietnam in the first phase of the project on simplification of administrative procedures in the field of state management, also known as Project 30.

As much as 96.7% of communes, 98.5% of districts, and 88.3% of provincial departments have introduced the single-window mechanism.

After 10 years of reform, the number of ministries, ministerial-level agencies and government-attached agencies has been reduced from 48 to 30, provincial-level specialized agencies, from 19-27 to 17-20, and district-level specialized agencies, from 12-15 to 12-13.

Particularly, the pilot non-organization of People’s Councils in districts and wards in 10 provinces and centrally run cities has seen positive results, paving way for reorganizing local administrations in the coming time.

Ministries, provinces and cities had also completed the review of their procedures during the second phase and simplified at least 30 per cent of administrative procedures, he added.

State administration program for 2011-20

In a draft resolution on the administrative reform program disclosed at the conference, the Government has expressed its viewpoints and identified the objectives and contents of administrative reforms for the next decade.

The Government asserted that administrative reforms must be carried out in a coordinated manner within the overall reform of the political system, renovation of the methods of Party leadership and legislative and judicial reforms.

The reforms must meet the requirement of quickly and synchronously perfecting the institutions of a socialist-oriented market economy, meeting the requirements of development, renewal and international integration, ensuring most favorable conditions for citizens and organizations and actively contributing to the combat against red tape and corruption.

The administrative system will be organized to be unified and smooth, public and transparent, with a clear responsibility regime and administrative agencies and cadres and civil servants placed under close surveillance by the public.

Through reforms, it is necessary to further clearly and properly define the functions, tasks and responsibilities of each administrative agency, clearly and appropriately assign and delegate responsibilities among all levels of administrations, between urban and rural administrations, between collectives and heads of administrative agencies. A contingent of cadres, civil servants and public employees who have moral virtues and qualifications meeting the requirements of modernization of the administrative system and national development will be built.

Administrative reforms must be directed towards building a modern administrative system effectively applying scientific and technological advances, especially information technologies. 

The focus of the reforms is to build, and raise the quality of, cadres and civil servants, primarily through reforming the salary regime and policy in order to create a true momentum for them to work effectively; and raise the quality of administrative as well as public services, according to the draft document.

The Government has identified the following specific targets for the next 10 years’ administrative reforms:

· The functions of administrative agencies will be appropriately identified to avoid overlaps; jobs which are unnecessary to be performed or ineffectively performed by state agencies will be transferred to enterprises, social organizations and non-governmental organizations; by 2020, administrative agencies will have functions suitable to the socialist-oriented market economy mechanism, and the competence between the central government and local administrations will be reasonably divided to ensure control and raise the proactiveness of administrations at all levels.

· The organizational structure of the Government and ministries and sectors will be neat, reasonable, effective and efficient on the principle of inter-disciplinary management. Local administrations will be reasonably organized, with clearly defined functions, tasks, competence and organizational apparatus. By 2020, the number of ministries and ministerial-level agencies and the number of specialized agencies of provincial-level and district-level People’s Committees will be reasonably reduced.

· The working styles of state administrative agencies will be further renovated; individuals’ and organizations’ satisfaction with the service of administrative agencies will surpass 80% by 2020.

· The autonomy and accountability mechanism, including financial mechanism, of public service units will be further reformed and implemented on a wider scale, with improved quality of public services, especially in the education and health fields; individuals’ satisfaction with the services delivered by public service units in the education and health sectors will reach over 70% by 2020.

· By 2020, the contingent of cadres and civil servants will be reasonable in quantity and structure, be capable of performing civil duties to serve national development and the people.

· Resources will be prioritized for salary reform, social insurance and preferential treatment of people with meritorious services. By 2020, salaries of cadres and civil servants will be fundamentally reformed to ensure the life of cadres and civil servants and their families above the average level in the society.

· The application of information technology in state administrative agencies will be stepped up; by 2020, 90% of official documents and papers exchanged among administrative agencies will be electronically transferred; cadres and civil servants will regularly use e-mails in their work; and electronic data will be available in most of activities of the agencies.

By 2020, almost transactions of administrative agencies will be conducted in an electronic environment based on various means; most public services will be provided at levels 3 and 4 to serve the people and enterprises on various means.

To achieve the above targets, the resolution said the legal system on the organization and operation of state administrative agencies will be built and perfected; and the Law on Organization of the Government and the Law on Organization of People’s Councils and People’s Committees will be amended.

The Government will issue legal documents on the functions, tasks and competence of ministries, ministerial-level agencies, government-attached agencies and specialized agencies of provincial- and district-level People’s Committees to meet requirements. It will formulate and adopt institutions on civil servants and public employees, and organization and operation of public-service units.

Particularly, the Government will organize assessment of the levels of individuals’ and organizations’ satisfaction with the service of administrative agencies at all levels and with public health and educational services.

In an effort to reform the regime of official duty, civil servants and public employees, the Government will formulate, add and perfect the system of titles and professional criteria for cadres, civil servants and public employees, especially leaders and managers.

A reasonable structure of cadres, civil servants and public employees linked with working positions on the basis of clearly defined functions and tasks of each agency or unit will be worked out.

The Government will also improve regulations on recruitment, arrangement and assignment of tasks suitable to the qualifications, capability and strengths of recruited civil servants and public employees, implement the regime of rank promotion on the principle of competition, and examination-based appointment of heads of departmental and lower-level units.

The salary regime applicable to cadres, civil servants and public employees will be reformed through fully monetarizing salaries, adjusting salaries corresponding to income increase rates in society in order to ensure that cadres, civil servants and public employees and their families can live on salaries and devote their time and efforts to accomplishing their duties.-

Specific targets to be achieved by 2015­

- The one-stop-shop and inter-agency one-stop-shop mechanisms to be implemented at all local administrative agencies by 2013; the level of individuals’ and organizations’ satisfaction with the service of administrative agencies to reach over 60%;­

- To incrementally raise the quality of public services; the level of individuals’ satisfaction with services delivered by public service units in the education and health fields to surpass 60%;­

- 50% of state administrative agencies to have a cadre and civil servant structure based on working positions; over 80% of commune-level civil servants in plain and urban areas and over 60% in mountain and ethnic minority areas to reach titled based standards;­

- 60% of official documents exchanged among administrative agencies to be circulated electronically; all administrative agencies at district and higher levels to have portals or websites providing sufficient information as required; all public services to be delivered online at level 2 and almost basic public services delivered online at level 3 to people and enterprises.

­(Source: Draft resolution on the state administrative reform program during 2011-20)

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