With a view to increasing the responsibility of heads of state agencies at all levels for administrative procedure reform and protecting the lawful rights and interests of citizens and enterprises, the Prime Minister (PM) on June 10 issued Directive No. 13/CT-TTg to request ministers, heads of ministerial-level agencies, heads of government-attached agencies and chairpersons of provincial-level People’s Committees to personally direct the administrative procedure reform in their sectors or localities and bear responsibility for results.
The PM asks the heads to continue reviewing and evaluating solutions to reduce redundant or unnecessary administrative procedures in order to cut costs for enterprises and citizens.
Functional agencies will have to closely coordinate with legal affairs sections of ministries and sectors, provincial-level Justice Departments and the Ministry of Justice in strictly controlling the promulgation of administrative procedures, fully complying with regulations on announcement, publicization and transparent application of administrative procedures, and settling administrative procedures-related complaints and petitions of individuals or organizations.
Heads of agencies are required to direct the establishment of information systems to receive and settle complaints and petitions about administrative regulations and results of the settlement of administrative procedures at all levels.
Agencies and units that delay the announcement, publicization or posting of administrative procedures or show irresponsibility or cause troubles in settling administrative procedures for citizens and enterprises will be handled in a prompt and strict manner.
In addition to handling on-duty officials and civil servants, heads of agencies and units will have to critically review their own performance and make apologies to affected organizations or individuals.
Under the Directive, heads are also requested to biannually hold dialogues with organizations and citizens to deal with administrative procedures or take timely measures to resolve difficulties and problems arising in the practical implementation of these procedures.
The Minister of Information and Communications will coordinate with the Minister of Justice and Minister of Home Affairs in directing sectors and localities to step up the application of information technology in state administrative agencies at all levels, especially when settling administrative procedures for citizens and enterprises under the single-window mechanism.-